1. Send your request
Email the page address, exact new wording and any replacement files.
Website Care & Updates
We keep your website
taken care of.
Your website should help your business, without becoming another job on your list. We handle the hosting and agreed care once your site is live.
When a small detail changes, send it over. We check the request, explain any extra work and keep you informed.
Request an updateHosting & security
Hosting and security are included with the standard package. We manage the technical setup and investigate reported website problems.
Website backups
Backups are part of ongoing care. If a restoration is needed, we review the issue and the available backup before agreeing the recovery steps.
Ongoing maintenance
We look after the agreed website setup and care. New functionality, redesigns and work outside your package are discussed and quoted before starting.
One small update a month.
Up to 10 minutes, included in the standard package.
A new phone number, a replacement image or a short wording change. Send the exact change and the page it belongs on.
Included small changes
Examples that may fit within the monthly ten-minute allowance:
- Change opening hours or contact details
- Replace a supplied image on an existing page
- Update a short piece of supplied text
- Swap an existing downloadable document
Separately quoted work
We agree the cost first when a request needs more time or a wider scope:
- Additional pages or a redesign
- New booking, shop or integration features
- Substantial writing or repeated content changes
- Work beyond your monthly allowance
Send. Review. Update.
2. We review it
We check the scope and let you know if anything needs a separate quote.
3. We make the change
We carry out the agreed update, check it and let you know when it is ready.
A few useful details.
Do you offer unlimited updates?
The standard package includes one small update a month of up to ten minutes. Larger or more frequent changes are quoted separately.
How quickly will an update be made?
We confirm timing after reviewing the request. Tell us if it is time-sensitive; a fixed turnaround is not included unless agreed in your proposal.
What if my website stops working?
Email us with the website address, what you are seeing and when it started. We investigate the issue and explain the next steps.
Can I move my website elsewhere?
Every website file handover or move away carries a fee, including after the initial twelve months. Outstanding balances must also be settled. Your handover fee is agreed before signup; see the package terms.
Your website. Taken care of.
Let’s discuss the right support for your business.